Privacy Policy for Clockwork Hearth

At Clockwork Hearth, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share your data when you visit or make a purchase from our online platform, Clockwork Hearth, which offers household appliances, kitchenware, home decor, cleaning supplies, and general household essentials. This policy is in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: We collect personal information you actively provide when you make a purchase or attempt to make a purchase through our site. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Account Information: If you create an account with us, we collect your username and password, and any preferences you set.
• Device Information: When you access our online platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
• Order Information: Details regarding the products you purchase, including the date and time of the order, payment status, and delivery information.
• Communication Data: Records of your communications with us, including customer service queries and responses.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Fulfilment: To process and fulfil your orders, including processing payments, arranging for shipping, and providing you with order confirmations and invoices.
• Customer Service: To communicate with you regarding your orders, answer your inquiries, and provide customer support.
• Account Management: To manage your user account, maintain your preferences, and provide you with a personalized shopping experience.
• Marketing and Personalization: With your consent, to send you promotional offers, newsletters, and information about our products and services. We may also use your information to personalize your site experience, such as showing relevant products.
• Site Improvement: To improve and optimize our online platform (e.g., by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
• Fraud Prevention: To screen our orders for potential risk or fraud.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

• Service Providers: We use third-party service providers to help us operate our business, such as payment processors, shipping carriers, marketing platforms, and IT support. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Analytics: We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Legal Obligations: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4. Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.

5. Data Retention

When you place an order through our online platform, we will maintain your Order Information for our records unless and until you ask us to erase this information.

6. Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption and secure server use.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes will be posted on this page with an updated revision date.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at the address below:

Clockwork Hearth

The Green

Bradford,

LS29 7FF

United Kingdom